Getting help
Email support@idlery.com. That address reaches the people who make CoreCredit, and it is the only support channel - there is no phone line and no support portal to sign into.
It helps to include the app version (Settings → About), the device and iOS version, and what you expected to happen. Please do not email screenshots containing a customer's personal details.
Things you can do without waiting for a reply
A scan will not read. Every field can be typed by hand. On the Scan core screen there is always a manual-entry field, in every state, including when the camera is unavailable or access was declined.
A core went back but the money has not arrived. That is deliberate. A core stays counted in Money at risk until a real vendor credit is recorded against it. Returning it does not settle it.
A credit came back short. Record the credit you actually received. The app moves the core to Disputed, shows the shortfall, and can export a dispute packet.
You have reached the free limit. The free tier allows five unresolved cores at once. Credited and written-off cores do not count, so settling one frees a slot. Nothing you have already logged is ever hidden or locked.
You want your data out. Settings → Data & export writes a spreadsheet (CSV) and a portable JSON backup through the standard share sheet.
You need to move to a new device or undo a mistake. Settings → Data & export → Restore from backup reads a backup file this app wrote. A restore replaces everything currently on the device - it is not a merge - and it does not bring back evidence photos, which are not stored in the backup file.
What CoreCredit is
CoreCredit is a local-first ledger for parts-core charges: what a vendor is holding, when it has to go back, and whether the credit ever actually arrived.
It is not accounting, tax, financial, or legal advice, not a repair-order or inventory system, and not a guarantee that any vendor will accept a return or issue a credit.
Your data
Everything you enter stays on your device. There is no account, no sign-in, no CoreCredit server, and no analytics, advertising, or tracking of any kind. Nothing is sold or shared.
The full details are in the Privacy Policy.
Subscriptions
CoreCredit Pro is an auto-renewable subscription sold through Apple. Payment is charged to your Apple Account, it renews automatically unless you turn renewal off at least 24 hours before the period ends, and you can cancel or manage it at any time in Settings on your device under your Apple Account.
Restore Purchases is in Settings → Subscription and on the upgrade screen. Refunds are handled by Apple, not by Idlery Services LLC.
Prices are shown in the app exactly as Apple reports them for your storefront.
Reporting a problem or a privacy request
Email support@idlery.com. Because Idlery Services LLC holds none of your data, a deletion request is something you carry out yourself: Settings → Data & export → Erase, or delete the app, which removes its container and everything in it.